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Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on info@somodesk.com
'My Orders' page would provide you with complete information of your order including the order status, payment status and tracking details.
The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in 'Check estimated delivery' section. We are continually expanding our capabilities to deliver across all the pincodes in the country.
Unfortunately, once the order is placed, you won't be able to add more items to it. You can place a new order for the items you missed out on adding.
Once you have placed an order, the details of your order populates in your 'My Account'. You can cancel the order or specific items within 1 hour from the time it was placed. Once the 1 hour has lapsed, and the cancel option is inactive then you cannot cancel your order.
The payment options we support are: Credit Card Debit Card Net Banking We process all online payments through Paytm which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..
There are no hidden charges. The prices shown against each product is the final price and you wouldn't be asked to pay any more than that.
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email on info@somodesk.com
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we'll help you further.